Customer Service
- Contact Us
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You can reach us at : 215.587.0004 (p) 215 496 0925 (f) or by email at:[email protected]
. - Privacy & Security
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SA VA COMMITMENT TO DATA PRIVACY PROTECTION
Protecting the security and privacy of your personal data is important to SA VA; therefore, we conduct our business in compliance with applicable laws on data privacy protection and data security. We hope the policy outlined below will help you understand what data SA VA may collect, how SA VA uses and safeguards that data and with whom we may share it.PERSONAL DATA
Through our Web sites, SA VA will not collect any personal data about you (e.g. your name, address, telephone number or e-mail address), unless you voluntarily choose to provide us with it (e.g. by registration, survey), respectively, provide your consent, or unless otherwise permitted by applicable laws and regulations for the protection of your personal data.PURPOSE OF USE
When you do provide us with personal data, we usually use it to respond to your inquiry, process your order or provide you access to specific information or offers. Also, to support our customer relationship with you:
* we may store and process personal data and share it with our worldwide affiliates to better understand your business needs and how we can improve our products and services; or
* we (or a third party on our behalf) may use personal data to contact you about a SA VA offer in support of your business needs or to conduct online surveys to understand better our customers' needs.
If you choose not to have your personal data used to support our customer relationship (especially direct marketing or market research), we will respect your choice. We do not sell or otherwise market your personal data to third parties, except to SA VA affiliates.PURPOSE LIMITATION
SA VA will collect, use or disclose personal data supplied by you online only for the purposes disclosed to you, unless the disclosure:
* is a use of the personal data for any additional purpose that is directly related to the original purpose for which the personal data was collected,
* is necessary to prepare, negotiate and perform a contract with you,
* is required by law or the competent governmental or judicial authorities,
* is necessary to establish or preserve a legal claim or defense,
* is necessary to prevent fraud or other illegal activities, such as willful attacks on SA VA information technology systems.COMMUNICATIONS OF UTILIZATION OF DATA
Through your use of telecommunications services to access our Web site, your communications data (e.g. Internet protocol address) or utilization data (e.g. information on the beginning, end and extent of each access, and information on the telecommunications services you accessed) are technically generated and could conceivably relate to personal data. To the extent that there is a compelling necessity, the collection, processing and use of your communications or utilization data will occur and will be performed in accordance with the applicable data privacy protection legal framework.NON-PERSONAL DATA COLLECTED AUTOMATICALLY
When you access our Web sites, we may automatically (i.e., not by registration) collect non-personal data (e.g. type of Internet browser and operating system used, domain name of the Web site from which you came, number of visits, average time spent on the site, pages viewed). We may use this data and share it with our worldwide affiliates to monitor the attractiveness of our Web sites and improve their performance or content."COOKIES" - INFORMATION STORED AUTOMATICALLY ON YOUR COMPUTER
When you view one of our Web sites, we may store some data on your computer in the form of a "cookie" to automatically recognize your PC next time you visit. Cookies can help us in many ways, for example, by allowing us to tailor a Web site to better match your interests or to store your password to save you having to re-enter it each time. If you do not wish to receive cookies, please configure your Internet browser to erase all cookies from your computer's hard drive, block all cookies or to receive a warning before a cookie is stored.CHILDREN
SA VA will not knowingly collect personal data from children without insisting that they seek prior parental consent if required by applicable law. We will only use or disclose personal data about a child to the extent permitted by law, to seek parental consent pursuant to local law and regulations or to protect a child. The definition of "child" or "children" should take into account applicable laws as well as national and regional cultural customs.SECURITY
To protect your personal data against accidental or unlawful destruction, loss or alteration and against unauthorized disclosure or access, SA VA uses technical and organizational security measures.LINKS TO OTHER WEBSITES
SA VA Web sites contain links to other Web sites. SA VA is not responsible for the privacy practices or the content of other Web sites. - Returns & Exchanges
- Shipping Options & Charges
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Ground Shipping: $15.00
2nd day: $40.00
Overnight:$65.00
Please note we only ship to the Continental U.S. through the online store. If you would like you order to b be shipped elsewhere please contact us at: 1-866 960 9800 or by email at:[email protected] - Gift Cards
- Coming soon.
All returns have to be authorized by SA VA . Please do not send any merchandise back without contacting us and geting a Return Authorization (RA) number. For RA number please contact Customer service at 1-866 960 9800 or through e-mail: [email protected]
Returned items can be exchanged for anything from our catalogue within 14 days of the day of original purchase. Customer is responsible for shipping order back to our warehouse. Returned merchandise must not be worn, washed or altered and have all tags attached to it.
CANCELLATIONS
Orders cancelled before shipping out are subject to a fee of 10 dollars (US funds) per item.
CLEARANCE SALES
All sales of items marked Clearout or listed under Clearance categories are FINAL. There will be no returns or exchanges of those items. Items marked DISCOLOURED are sold AS IS. They are in no way used or worn. The damage is limited to sun exposure on our showroom shelves.
AUTHORIZED RETURNS All authorized returns may be subject to a 20% restocking charge and all customs/brokerage charges incurred during shipping back to warehouse will be withheld from refund amount. Shipping charges will not be refunded.
UNAUTHORIZED RETURNS
All unauthorized returns may be subject to a 25% restocking charge and all customs/brokerage charges incurred during shipping back to warehouse will be withheld from refund amount. Shipping charges will not be refunded.
DEFECTIVE MERCHANDISE
Merchandise considered defective must be authorized by SA VA. All defective returns must be prepaid in order to be accepted by
SA VA in its sole discretion, will determine whether the returned defective products are in fact defective. SA VA .
is not responsible for any products deemed mistreated or worn out. All merchandise deemed not defective, Purchaser will be responsible for shipping costs back to them.
LIMIT OF LIABILITY
All merchandise contained on our site is sold under the condition that we cannot guarantee the user freedom from injury. The user assumes all risks related to the use of the merchandise.